Community IT Innovators (CITI) has a combined body of expertise, experience and fluency with mission-driven organizations. Our network infrastructure team combines the talent, experience and dedication of over 30 systems administrators, engineers, project managers, and senior engineers.
Philosophy
From network implementation to 24x7 systems monitoring to ongoing support, the CITI staff is committed to helping our clients plan, deploy and maintain network solutions that fit the unique operational needs and budget of the non-profit organization.
Specific Services
- Network Support Agreements
We offer a range of network support agreements, from Basic to Extended, to ensure that your network functions smoothly in the background. Network support includes annual planning and budgeting, 24x7 network monitoring, help desk and unlimited remote assistance.
CITI audits your network to determine its strengths and weaknesses in relation to your business needs. The network audit includes an on-site visit and interview to examine the network and meet with key stakeholders. We provide an extensive written assessment and present our findings at an in-person meeting. The network audit provides your organization with an opportunity to ensure that your network is configured and maintained according to Industry standards and best practices.
- Backup and Disaster Recovery
Data is the most important asset an organization has apart from its people. We offer a comprehensive managed solution that combines rapid backup to disk capability with a secure off-site replica of your critical network data.
- Network Implementation
The real excitement begins when you start seeing solutions rather than problems. With certifications and experience in all major operating systems and network manufacturers, we still get excited when we see the difference technology can make when it's done right. Every step of the way, our project managers track timelines and budgets, providing you with regular status updates.
- Outsourced IT Department
Staffing an entire IT department with an IT Director, Network Engineer, and Help Desk is an expensive endeavor. Let CITI be your IT department and leverage the experience of our 30 person team. We provide full-time Help Desk support for day-to-day support and skilled engineers for technical escalation, project planning and implementation. You receive detailed monthly reports and information that help guide strategic IT decisions.
Technologies Used
- Operating Systems:
- Windows, Mac OS X, iOS, Android, BlackBerry OS, WebOS
- Virtualization:
- VMware, Microsoft HyperV
- Email:
- Exchange, Exchange Online, Google Apps, Goodlink, Blackberry
- Productivity:
- Microsoft Office, Office 365, Open Office, SharePoint, MediaWiki
- Backup:
- Managed Backup & Disaster Recovery Appliance, Backup Exec
- Firewall:
- Fortinet, Juniper, Cisco
- Monitoring:
- 24x7 integrated server, workstation, printer and device monitoring & reporting
- Back Office:
- Dell Servers, iSCSI SAN